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FAQ
1. What is Lipa Mdogo Mdogo?
Lipa Mdogo Mdogo is our flexible hire purchase plan that allows you to take home products after paying a deposit, then complete the balance in small, manageable installments.
2. What products do you sell?
We stock a variety of items including smartphones, electronics, furniture, home appliances, and more. All our products are genuine and come with warranties where applicable.
3. How do I qualify for hire purchase?
To qualify, you will need:
A valid national ID
Proof of residence (location or utility bill)
A deposit payment
Once approved, you can take the product home and start your payment plan.
4. How much deposit do I need to pay?
The deposit amount depends on the product you are buying. Deposits usually range between 20% and 30% of the product price.
5. How long do I have to complete payments?
We offer flexible repayment periods. The duration depends on the product and agreement, usually ranging between 3 to 12 months.
6. What happens if I miss a payment?
If you delay a payment, please contact us immediately. Continued failure to make payments may result in repossession of the product, as outlined in our Terms and Conditions.
7. Can I pay in full and clear my balance early?
Yes. You can complete your balance earlier than agreed, and the product becomes fully yours.
8. Do you deliver products?
Yes, we deliver products after deposit payment. Delivery timelines vary depending on your location.
9. Are deposits and installments refundable?
Deposits and installments are non-refundable unless the product is faulty, damaged, or unavailable.
10. How can I reach customer support?
You can contact us through:
Phone: 0791848083
Website: lipamdogomdogostore.co.ke